CLOUD DATA stands as the pioneering digital service provider, esteemed and favored by numerous banking and non-banking entities across the Middle East, South Asia, and Africa regions
We are a process transformation company possess an independent software facility where solutions are meticulously customized to align with client specifications, devoid of any external dependencies. Technology underpins every facet of our operations, ensuring strict adherence to Service Level Agreements (SLAs) with our clientele. Our procedural workflows are meticulously designed and executed in accordance with the stipulations set forth by financial institutions, ensuring the punctual and transparent completion of outsourced activities.
High-Tech Field Visits with absolute transparency and same-day TAT for Credit Lending of SME and Salaried individuals, KYC Update, AML Check, Fraud Setup Check, Portfolio Health Check and Discreet Check Field Verification across UAE.
Multilingual and Well Trained Banking Professional Staff Stationed Across the country in each Emirate of UAE
Electronic forms with locked access to critical fields with automatic pictures, date / time and location controls
GPS enabled Pictorial PDF reports are shared same day via portal or email after reviewed by dedicated team
CLOUD DATA is the first digital and dedicated verification services provider with presence all over the United Arab Emirates
Today one of the most important part of a financial institution’s credit approval process is a physical verification. This is done to verify whether the information provided by the customer is authentic. Physical visit to the salaried and self employed applicant office for Field Verification is considered an essential aspect of a bank/financial institution’s credit and risk authorization process so that vital details about potential or existing clients can be confirmed via physical visits and other essentials in order to form a lending bond.
End to end lean process in five simple steps !
Field visit requests consisting the applicant details are sent by banks through email Attachments
Received FV requests are geographically segregated and assigned to the agents deployed area-wise
Tailored forms designed as per client requirement is filled with 360 observation about business setup
Reports submitted electronically by the field agents are carefully reviewed by expert underwriters
PDF reports with CIF number as file name is submitted to bank as and when reports are ready same-day
Field Verification is done for all type of lending
We have our own software house where solutions are tailored as per the client requirement without any third party dependency. We use technology in everything we do for SLA adherence with our clients where each process workflow is designed and followed as per bank's requirement to ensure timely and transparently completion of the outsourced activity.
We strictly maintain the same day TAT (turnaround time) with all our clients on mutually agreed cut-off times.
Entire Field Verification process is done on Android and iOS devices without any papers involvement.
Special data and operation security control through biometric to ensure that only authorised agents can operate.
Allocation received for Field Visit in MS Excel format or table in Email body is immediately segregated for allocation.
There is a unchangeable timestamp on every stage of Field visit initiation, conduct and submission.
Geostamp of the location where images are clicked are captured automatically without any manual intervention.
Field Agents do not have an option to upload pictures. Instead workplace photographs are clicked using camera only.
Time gap between the visit conducted, photographs clicked and reports submitted is strictly monitored by QC Dept.
Daily MIS of the received allocation with status and SLA snapshot is shared with clients for cases monitoring.
Field visits are conducted without any prior notification as per bank advise for discreet checks.
Reports received by the Field Agents are checked online on DED and MOHRE websites to add more values.
Each client is provided an access to the dashboard for their live monitoring of the assigned cases.
Our team of debt collection experts boasts extensive expertise and focuses on reclaiming debts through methods such as dispute resolution, mediation, negotiation, and settlement. We possess the flexibility to tailor our recovery approach to your specific situation and can adeptly represent either the creditor or the debtor in these proceedings.Our in-depth comprehension of the various avenues and procedural intricacies equips our team to offer effective solutions whenever possible. This encompasses exploring the potential of the UAE's judicial system as a final recourse, should the need arise.
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At CLOUD DATA, we pride ourselves on our comprehensive language capabilities, boasting a team of bilingual English, Urdu, and Arabic-speaking professionals who are integral to our call center operations. These skilled individuals are equipped to fluently communicate in multiple languages, ensuring effective and culturally sensitive interactions with our diverse clientele.To facilitate seamless communication, each member of our bilingual staff is assigned a private landline number dedicated to receiving and initiating calls. This exclusive contact point ensures a consistent and direct line of communication between our call center agents and customers, fostering a personalized and efficient experience.One of the core strengths of our approach lies in the meticulous record-keeping that we maintain. Every single phone call, whether incoming or outgoing, is meticulously documented in comprehensive logs. This meticulous logging system serves as an invaluable resource for auditing and monitoring purposes. Each call is not only logged but also preserved in audio format, capturing the entirety of the conversation.The availability of audio recordings proves to be instrumental in our commitment to transparency and quality assurance. These recordings can be reviewed by authorized personnel for audits, evaluations, and monitoring. This meticulous approach not only ensures that our communication remains accurate and compliant with regulations but also serves as a valuable tool for training and continuous improvement.In essence, our bilingual call center staff, armed with their private landline numbers, work diligently to foster effective communication. The comprehensive logging and audio recording of calls underscore our dedication to transparency, accountability, and the highest standards of service quality.
When we know someone is watching us, we tend to behave differently. We pay attention to small things we don't usually think about, like where we put our hands or how we look on our faces. This makes us show a more careful and polished version of ourselves. But it's actually more accurate to see how we are when nobody is watching or when we don't know that anyone is. This is the main idea of mystery shopping.Mystery shoppers, who are also called secret or hidden shoppers, act like regular customers at your business. However, they are actually watching and paying attention to specific things about how your business works and what the experience is like. In this discussion, we will start by explaining what mystery shopping means and look into the good things about it, how it's done, how it's planned, and how it's put into action. This will help you make good choices, whether you're making your first set of questions for shoppers or making changes to a program you already have.
Mystery shopping is a component of what we call the "Listen" or measuring phase in customer experience management (CEM). This indicates that the main aim is to gather data to generate useful insights that guide continuous enhancements. Several key advantages of mystery shopping programs encompass:
You can use the ideas of mystery shopping for any situation where potential customers connect with your brand. This implies that the approaches will differ depending on the field. Nevertheless, the most commonly used techniques are:
Arguably the most prevalent form, and probably the one that comes to mind when you think about mystery shopping, is when a hidden shopper goes to a place with a set of specific standards that they use to evaluate how well the staff and the business perform. These visits can last from a few minutes to several hours, depending on what's being assessed, the goal of the visit, and the specific industry of the business.Face-to-face mystery visits work well for businesses where a shopper can act like a normal customer without raising any doubts. Consequently, these types of visits are mostly utilized by the following industriess:
Retail
Restaurant
Petro-Convenience
Banking
Fitness
Personal Electronics
Hotel
Health Care
Automotive
Instead of going to a place, another option is for hidden shoppers to make a phone call to a business. This type of mystery shopping is commonly used to evaluate call centers, but it's important for any business that customers can contact by phone. It ensures that customers get the same kind of experience no matter how they interact with your brand. Telephone mystery shopping can replicate various scenarios, from making a purchase over the phone to asking for more details. This form of secret shopping is mainly employed by the following industries:
Call Centres
Hotel
Travel
Tourism
Virtual mystery shopping, sometimes known as internet mystery shopping, involves a hidden shopper interacting with a brand over the internet. As indicated by our Changes in Consumer Habits Reports, online shopping has been consistently increasing and doesn't seem to be slowing down. This makes this kind of program more and more significant.These virtual assessments are carried out by a secret shopper who evaluates how well a company responds online, how user-friendly their website is, or how they engage with customers on social media. Just like telephone mystery shopping, virtual mystery shopping is crucial for any brand with an online presence and is particularly popular in the following industries:
Travel
Telecommunications
Automotive
Real Estate
E-Commerce
Multiple Touchpoint (Hybrid) Mystery Shopping
Numerous companies find it necessary to use various forms of mystery shopping to get a precise measurement of their complete customer experience (CX). As stated earlier, your mystery shopping plan should mimic how customers engage with your brand. This approach is effective for evaluating different purchasing approaches like curbside pickup and third-party delivery. Hybrid mystery shopping entails hidden shoppers tracing the entire customer journey—from online interactions to phone calls to an in-person experience. Depending on your business's characteristics and scope, many companies see advantages from hybrid mystery shops, although they are predominantly favored by the following sectors:
Banking
Travel
Health Care
Hotel
Real Estate
Automotive
Our operational efficiency is underscored by our on-site printing and scanning facility, strategically designed to facilitate a seamless document acquisition process. This facility operates by electronically receiving the necessary documents, which are then efficiently printed using specialized equipment installed within our staff vehicles.Our adept staff members, equipped with the requisite tools, facilitate a smooth and secure transfer process. They ensure the authentication of both buyer and seller signatures during the transfer event. This hands-on approach not only ensures the legality and legitimacy of the transaction but also adds a layer of witness verification to the process.To maintain a comprehensive record and streamline communication with the relevant financial institutions, our staff members are equipped with scanning capabilities. Following the successful completion of the transfer process and the collection of signatures, the documents are promptly scanned on the spot. This immediate scanning enables us to swiftly share the signed and verified documents with the respective banks.In essence, our on-site printing and scanning facility serves as a critical link in the document management chain. It enables us to expedite the document collection process, verify signatures, and promptly share the necessary documents with banks—all while ensuring the utmost accuracy, security, and legal compliance.
We have implemented a comprehensive system for the management of document pickup, handling, and processing, which is meticulously designed to ensure a seamless experience for our customers. This system encompasses multiple stages, starting from the pickup of relevant documents, followed by careful handling and accurate processing to facilitate customer signatures.Once the necessary processing is complete, the documents are meticulously organized and returned to our customers in a meticulously reconciled format. This approach not only streamlines the document management process but also contributes to maintaining the highest level of accuracy and professionalism throughout.To provide our clients with real-time insights into the progress of their cases, we have developed a dynamic live dashboard. This dashboard offers a stage-by-stage status update for each case, granting our clients transparency and visibility into the exact progress of their document processing and related activities. This real-time tracking capability empowers our clients with the information they need to make informed decisions and manage their affairs effectively.In essence, our document management system encompasses a seamless journey from document pickup to processing, culminating in a meticulously organized and reconciled format. This entire process is made transparent and accessible through our live dashboard, allowing clients to stay informed and engaged throughout the process.
At CLOUD DATA, our Human Resource Outsourcing initiative is dedicated to enhancing operational efficiency and elevating business performance for companies. Our inception stemmed from a fundamental aspiration to enable businesses to harness the advantages of outsourcing, particularly when operations become too intricate or time-intensive to manage independently.Our core conviction is rooted in the belief that we can significantly contribute to any company's achievement of its objectives. This is achieved by alleviating labor costs and complementing marketing endeavors through specialized services.
Our pool of employees is well-equipped to cater to varying needs, be it for temporary, short-term, or long-term requisites. Our HR Outsourcing services, specifically tailored for the vibrant business landscape of Dubai, UAE, offer a swift and compliant method of onboarding new employees.The individuals within our workforce are officially sanctioned employees, holding active Visas and Labor cards. Their engagement is strictly in accordance with the comprehensive standards and regulations set forth by the Ministry of Labor. This not only ensures legal compliance but also fosters a sense of security for both employees and employers.The sponsorship of these employees is diligently overseen by Alwasl International Group, a testament to the meticulous management and compliance within our operations. Our employees enjoy comprehensive payroll and HR support, alleviating administrative burdens. While our dedicated team handles the daily employee management, the overall control remains in the hands of the client, ensuring a harmonious balance between operational involvement and our expertise-driven support.
Our expertise lies in crafting personalized solutions for Information Technology (IT) Enterprise Resource Planning (ERP) software. We specialize in providing advisory services that cater to the unique needs of businesses seeking to optimize their operations through tailored ERP software.Our approach is rooted in understanding the intricate details of your business. We meticulously analyze your workflows, processes, and specific requirements. This comprehensive understanding serves as the foundation for the creation of a bespoke IT ERP software solution.Our advisory services encompass every stage of the process. We start with a thorough consultation, during which we delve into your business objectives, pain points, and growth aspirations. This initial phase enables us to outline the scope of the software and its functionalities.Drawing from our deep pool of industry experience, we then advise on the selection of the most suitable ERP system that aligns with your business goals. Whether it's streamlining supply chain management, enhancing customer relationship management, or optimizing financial processes, our advisory guides you towards the optimal solution.Throughout the development phase, we work in tandem with our clients, providing regular updates, insights, and opportunities for feedback. This collaborative approach ensures that the final software product reflects your vision while incorporating our expertise.We understand that technology evolves rapidly. Therefore, we design our ERP solutions with scalability and flexibility in mind. As your business evolves, the software can be seamlessly adapted to accommodate new challenges and opportunities.Our advisory services extend beyond the implementation phase. We offer ongoing support, training, and maintenance to ensure the software's continued effectiveness and relevance.In essence, our IT ERP Software Tailormade Solution Advisory embodies a holistic approach, merging technical expertise with a keen understanding of your business. This synergy results in an ERP solution that not only meets your immediate needs but also empowers you for sustained growth and success.
Introducing Next-Gen Call Center Services! Revolutionize your customer outreach with our state-of-the-art Fully Automated Auto Dialer Call Center Services! Harness the Power of Automation:
✅ Reach More Customers, Faster
✅ Personalize Interactions at Scale
✅ 24/7 Availability, Worldwide
✅ Maximize Agent Productivity Data-Driven Insights:
✅ Analyze Call Performance
✅ Optimize Agent Efficiency
✅ Gain Customer Behavior Insights Boost Your Business:
✅ Skyrocket Efficiency
✅ Elevate Customer Satisfaction
✅ Boost Sales Conversions
✅ Realize Rapid Scalability Security & Compliance:
✅ Safe, Secure Customer Data Handling
✅ Full Industry Compliance
Join the Future of Customer Engagement!Contact us today to revolutionize your call center experience.
At CLOUD DATA, we specialize in providing expert consultancy services to banks and financial institutions. Our core focus is on conducting thorough and meticulous assessments, income estimations, and comprehensive financial appraisals for both salaried employees and business individuals. These assessments encompass individuals with income from single or multiple sources. We meticulously analyze various aspects, including personal and credit characteristics, as well as broader factors such as character, reputation, lifestyle, expenditures, geographical location, and social environment. The outcome is a comprehensive and highly accurate understanding of the customer.
Our Approach is Built on Key Fundamentals
Validation of the applicant's business history, ensuring a minimum operational period.
Evaluation of the applicant's active participation in the business.
Detailed examination of the applicant's status within the business, including share percentage and financial performance.
Thorough assessment of business gross revenues, direct costs, inventory impact, and associated expenses.
Scrutiny of personal information, encompassing household expenses, education costs, number of dependents, domestic staff details, vehicle ownership, investments, and property holdings.
The Power of Income Estimation
Our Income Estimation services offer an invaluable third-party perspective that assists banks in evaluating borrower creditworthiness and repayment capacity. This impartial assessment aids in calculating the debt burden ratio ("DBR"), a vital metric for loan approval decisions.
Empowering Banks with Unbiased Insights
CLOUD DATA's meticulous approach empowers banks and financial institutions with independent insights that facilitate confident and informed lending decisions. Our assessments not only assess financial health but also provide a holistic view of the applicant's circumstances. This strategic advantage allows institutions to ensure responsible lending practices while fostering strong customer relationships.Discover the true potential of credit assessment with CLOUD DATA. Contact us today for expert consultation.
Reveal Hidden Truths with CLOUD DATA's Digital Forensic Services
In today's digital era, uncovering critical information from electronic devices is vital for legal, investigative, and security purposes. CLOUD DATA offers cutting-edge Digital Forensic Services, addressing unique client challenges.
Our Expertise
Evidence Recovery: Skilled experts retrieve crucial digital evidence from devices like computers, smartphones, and servers.
Data Integrity: Preserve digital evidence's integrity through advanced techniques, adhering to strict protocols.
Investigation and Analysis: Meticulously analyze digital artifacts to unearth hidden information, connections, and deleted files.
Cybersecurity Response: Rapidly respond to cyber incidents, tracing attacks and recommending remediation.
Data Breach Investigations: Uncover breach scope, nature, and exposed data for compliance and risk mitigation.
Financial Fraud Analysis: Scrutinize digital evidence for patterns and anomalies relevant to financial fraud.
Expert Witness Testimony: Explain complex tech concepts in legal proceedings as qualified expert witnesses.
Serving Industries
Corporate and Business
Law Enforcement and Government
Healthcare and Medical
Financial and Banking
Cybersecurity Firms
Why Us?
Cutting-edge Tools: Leverage advanced forensic tools for efficient electronic evidence extraction and analysis.
Skilled Experts: Certified forensic specialists with hands-on digital investigation experience.
Data Privacy: Handle sensitive data discreetly, conforming to stringent privacy and legal standards.
Custom Solutions: Tailor our approach to your unique case needs, ensuring thorough results.
Timely Results: Understand urgency; provide accurate results within required timeframes.
Uncover Truth in Digital Footprints with CLOUD DATA's Digital Forensic Services.
Contact us to discuss your concerns today.
Revolutionize Construction Surveys with Digital Tools
In construction's dynamic realm, precise surveys underpin project triumph. At CLOUD DATA, we pioneer innovation by deploying advanced digital tools for site surveys and reporting.
Our Approach
Digital Mapping and Imaging: Employ cutting-edge drones and 3D scans for accurate terrain insights.
Data Integration: Seamlessly blend survey data with construction software for cohesive teamwork.
Remote Monitoring: Stay informed via real-time remote site tracking, minimizing physical presence.
Key Features
Superior Accuracy: Digital precision erases human errors, forming a bedrock for informed decisions.
Streamlined Planning: Exact data fosters optimal project preparation, slashing rework costs.
Early Issue Spotting: Detect and tackle issues early, curbing delays and budget overruns.
Visual Record: Rich imagery and 3D models offer tangible insights for stakeholders.
Comprehensive Reports: Our concise digital reports fuel seamless project management and communication.
Our Reporting
Data Compilation: Gather data from digital tools – maps, images, and 3D models.
Insightful Analysis: Experts extract insights on topography, structures, and conditions.
Visual Transformation: Complex data turns into clear visuals for stakeholder comprehension.
Concise Reporting: Reports distill analyzed data, observations, and recommendations.
Strategic Guidance: Reports enhance planning, risk management, and project success.
Industries We Serve
Commercial and Residential Construction
Infrastructure Development
Industrial Projects
Why Us?
Expertise: Our experienced team blends surveying mastery with digital proficiency.
Cutting-edge Tools: Stay current with top-tier digital gear for precise data collection.
Tailored Solutions: Adapted services cater to your project's unique demands.
Timely Delivery: Committed to punctual report submission without sacrificing quality.
Enhance your construction endeavors with CLOUD DATA's digital survey and reporting services. Reach out today to revolutionize your project's triumph.
Elevate Your Auctions with Digital Online Auction Solutions
In today's evolving auction landscape, embracing digital transformation is key to success. At CLOUD DATA, our Digital Online Auction Solution Services leverage technology to streamline and enhance your auction experience.
Our Services
Customized Platforms: Tailored online auction platforms for art, real estate, vehicles, and collectibles.
Mobile Compatibility: Bid anytime, anywhere, from any device.
Stunning Visuals: Engage bidders with captivating imagery and videos.
Real-Time Bidding: Foster competition with live bidding.
Valuable Insights: Refine strategies with bidder behavior analytics.
Key Features
Secure Transactions: Prioritize safe payments and data encryption.
Global Reach: Attract bidders worldwide.
Efficient Operations: Automate registration, payment, and bids.
Transparency: Real-time updates for fair bidding.
Enhanced Marketing: Promote auctions via digital strategies.
Why Us?
Expertise: Blend of auction knowledge and tech skills.
Customization: Tailored solutions aligned with your brand.
User-Friendly: Easy browsing, bidding, and engagement.
Support: Dedicated assistance from setup to launch.
Innovation: Stay ahead with engaging features.
Elevate your auctions with CLOUD DATA's Digital Online Auction Solution Services. Contact us to enhance your auction success.
Since formation in 2013, we have been working with some of the most prestigious institutions across UAE and the globe. We believe in not just providing a service to our clients but also forming a relationship based on understanding our client’s requirements and then developing solutions accordingly. Keeping close communication with our clients ensures that we continue to monitor and address any situations that might arise, strengthening the relationship and the success of all our clients across every industry.
Fusing decades of expertise in both banking and Technology
UAE - PAKISTAN - INDIA - PHILIPINES - EGYPT - KSA
Office 209, Mohammad Al Mulla Tower, Ittihad Road, Al Nahda, Sharjah UAE.
CLOUD DATA is to the nth degree, unaided and absolutely managed by the owners themselves. We perform all the work in-house. We directly interact with our clients; this adds to the personal touch in the services we provide. We use incredible technology and tactful thinking. Our advanced technology provides greater security and faster services. Our services help to strategically prepare reports using our progressive technology. We have an attentive and well-trained staff on boarding mechanism placed in CLOUD DATA to provide the best services.Quality is our main priority and we at CLOUD DATA try our best to deliver more than expected within shortest possible time. We also hold the flag of our secured services in UAE region and have quite a few renowned satisfied clients in partnership. Our unparalleled process controls and paperless technology as well as speedy and extensive geographical reach are the reason why our services are outstanding.
